Contact us straight away with your order number and the correct address.
Orders are dispatched the same working day, so the window is narrow — please get in touch as soon as you notice rather than waiting.
Once an order is with Royal Mail we can't redirect it from our end, though you can often do so yourself through the Royal Mail tracking page.
A missing house or flat number is the most common cause of failed deliveries. If a delivery has gone astray before, it's worth checking the address saved on your account.
This matters most for weight-loss medication: if one of these orders is returned to us undelivered, we're unable to send it out again and a new order would be needed.