Yes — but timing matters.
Before your order is approved by the prescriber
Easy. Contact our support team and we'll update the address. You can also update your address in your account for all future orders.
After approval but before dispatch
Once the prescriber has approved your order, we can't change the delivery address from our end. This is part of our dispensing process — your medication is labelled to the address on the prescription.
After dispatch
Once your order is with Royal Mail, you may be able to redirect it:
- Visit royalmail.com and use their tracking link to request a redirect to a different address or Post Office
- Some redirects incur a small fee from Royal Mail
For future orders
Update your address in your account at pharmacyonline.co.uk/member. All future orders will go to the new address.
Tip
Always double-check your delivery address at checkout. If you change your address after placing your order, it may not arrive within the standard delivery window.