Royal Mail will leave a card with redelivery options. You can also arrange redelivery or collection yourself at royalmail.com/redelivery.
Parcels are held at your local delivery office for 7 days, then returned to us.
If your order has been returned to us
Contact us with your order number.
- Most medications — we can send it out again. A further postage charge applies.
- Weight-loss medication (Mounjaro, Wegovy, Saxenda) — we're unable to resend these. They require refrigeration, and once a parcel has been returned we can't verify the temperature it was held at, so patient-safety rules prevent us dispensing it a second time. A new order would be needed.
Because the collection window is only 7 days, and weight-loss orders can't be resent, please arrange redelivery as soon as you receive the card.