Yes — but only at certain stages of the process.
Before your order is approved by the prescriber
Easy. Contact our support team and we'll cancel it for you. You won't be charged.
After approval but before dispatch
Contact us as quickly as possible. If we can stop the order before it's dispatched, we'll cancel and refund you. Once a prescription has been issued and the medication labelled, we may not be able to issue a full refund — but contact us and we'll do our best.
After dispatch
Once your order has been dispatched, it can't be cancelled. By law, prescription-only medicines can't be returned or refunded once they've left the pharmacy — even if unopened. This is a regulatory rule, not our policy.
If you've changed your mind about treatment
Speak to our team before you stop. There may be options we can discuss — switching medications, pausing your subscription, or adjusting your dose. We'd rather help you find the right treatment than have you walk away.